Changed from Plusnet to EE issues.

[Suzanneran]

We had to change from Plusnet to EE to retain our home phone. It's a pain to change all the devices and Plusnet/EE couldn't help by linking the old router details to the new one (which I'd already attempted unsuccessfully) so my mobile and home security cameras are working after a bit of a faff ... However the picture through our youview box is not as good and my slightly old HP laptop will not connect to the wifi ....I spent ages on the phone to a woman who had no clue, said the human box connection which is via an Ethernet cable is showing orange ... She suggested changing to the Ethernet port ? I'm awaiting the results from my partner who uses this, she said or buy another cable 🤷🏼‍♀️WHY? This was working great before the change over ... Also my HP laptop (although it's a bit old) will no longer pick up the wifi signal, on this she said take it to a technical person 🤷🏼‍♀️ again WHY it was as working perfectly before the change over ... I'm so fed up, it was forced on us due to the change because of the transfer to VoIP but has left us with poor freeview picture and a redundant laptop!!!!!

[ClivePage]

Your old laptop probably had the same problem my old one did - simply not compatible with the Wifi6 standard which the EE home hub requires (even in the "compatibility mode").  I have just managed to get my old laptop connected  by buying a Wifi6 dongle on eBay and plugging it into a spare USB port.  The first USB port I tried worked but wifi was very slow; another port worked better. 

This problem seems to be a rather frequent one for those of us being forced to move from Plusnet to EE, and it is very surprising that the EE support staff seem to have no clue how to solve it.  I also spent about an hour on the phone to them last week without them helping solve the problem at all; it was just a waste of their time and mine.

[JimM11]

@ClivePage WiFi 5 RE device connects to the WiFi 6 EE hub, your laptop connects to the RE... My 13 year old Asus laptop wireless wifi4 connects at it's full 300Mb/s speed, no dongle needed, you never tried so you do not know.

[ClivePage]

@JimM11 I assume by "RE" you mean a range extender?  Well I did consider one but they are considerably more expensive and I had only one device that wouldn't connect to the new EE home hub, so a dongle seemed the cheapest solution.  Other people's mileage may vary...