Change over from Bt issues

GG105
Explorer

‎12-11-2024 04:51 PM

I have had to change to EE from BT as this is the new domestic service - asked to send back old discs and replaced by EE WiFi hubs.

this has disrupted many services in the house including sky- had to get sky engineer out . THE EE app does not connect to my BT HUB  no matter how much I have tried- everything worked perfectly with BT- why does the same company issue different equipment which disrupts existing clients with incompatible services- really poor

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎12-11-2024 05:01 PM

@GG105 : The BT SH2 is not compatible with the EE app.

BT and EE are separate ISPs. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
GG105
Explorer
In response to XRaySpeX

‎17-11-2024 09:57 AM

I discussed this we EE and they did not mention this - the question is why they did not replace the main hub / router to a EE product - they only replaced the mini hubs

0 Helpful