Cant link accounts

NA075 · ‎21-01-2024

Hi

I'm trying to link my broadband account with my phone account but I'm unable to do so using the app or from calling 150 customer service. Any suggestions? Many thanks

XRaySpeX · ‎25-02-2025

@Theknock wrote:
yes, they are separate bills but also separate accounts under one login.

If they are under the same EE login they are merged. What you have is 2 products/services under 1 account, each with their own bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Theknock · ‎25-02-2025

Whatever.

Kind Regards

Paul

abgunn25 · ‎09-11-2025

I have this same issues. It's driving me mad! What was the solution...if you got one?

Mitchel62 · ‎10-11-2025

Has never been fixed since Jan 2024

NewportMichael · ‎10-11-2025

Try texting 'GUIDE' to 66033 if you are a EE mobile customer. You get to speak to a human or at least I did.

XRaySpeX · ‎10-11-2025

@NewportMichael : Why do you need to be an EE mobile user to send that text for a BB guide?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP