Cant link accounts

[NA075]

Hi

I'm trying to link my broadband account with my phone account but I'm unable to do so using the app or from calling 150 customer service. Any suggestions? Many thanks

[XRaySpeX]

@Bluemoon1959 : You can't contact the Ombudsman until you have raised a formal complaint with EE & it has reached a deadlock or it has lasted over 8 weeks.

[Law53]

I am having the same issue, got two accounts mobile and broadband so why can I link the two accounts which has same details.

[Karaway]

I’m having this same problem - linking my phone to my account. Could you help please ? 

[Dukeofwell]

My issue has now been resolved, it took 7 months. I ended up putting in a formal complaint as advised by the ombusman. The Ombusman said they can not pursue anything unless you raise a formal complaint. Within a week of registering the complaint they must have moved my merger to the top of the queue. Please register a complaint.

[NewportMichael]

BT to EE UK Migrations Causing Problems for Some Customers - ISPreview UK

Might explain, I'm having the same issue. It's being looked at!

[Cort]

Same issue, moved from BT unfortunately, first mobile, then broadband.  Cant link the two accounts (why do they need two account numbers when you only have one with BT??), so I cant see my broadband or TV bill or modify anything on the account, have spoken to 150 to be told it would be resolved within 5 days...still waiting

[Mickmot1]

Well done.

I also put in a formal complaint, a few days later a guy from Northern Ireland rang and said he’d sort it.

Within a week it was sorted, both accounts now showing 👍😀

[m120firestormer]

I wish I'd read all these posts before switching to EE broadband. Been a phone customer since the 'Orange' days and decided to go with broadband though like others here, unable to link accounts. Was told on the day the broadband went live they would link automatically though nothing. Called multiple times since and get a different timescale each time. Today was told it would be sorted in 2 hours...though still not working. Is there a fix on the cards?? Also, I randomly I get a message on the app asking me to renew my broadband!? Any help welcome.

[NewportMichael]

You need to get it raised as a complaint so you get an 'order number' after that it took about a week, now it's fine! 

[m120firestormer]

Thanks. I was already considering that as not been impressed by the way it's been handled from the get go. I'm also noticing the 'reach' of my wifi is less than my last router which isn't ideal so want to see what can be done there (though that's for a different thread I guess).