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Cannot receive phone calls

Finborough
Contributor
Contributor

We had EE installed on 15 March, since then we can make phone calls but cannot receive them.  EE sent out for new phones - still no incoming calls spent all day yesterday on phone to them.  Router only works when it thinks it will, even though light shows as on.  Worse decision we ever made changing from BT broadband and telephone to EE. We have had the router reset and now they want to reset it again.  We are both approaching 80 and don't need the hassle, what we do need is a telehone line that works and a broadband that works all the times.

21 REPLIES 21
Peter_W
EE Community Support Team

Hi there @Finborough.

I've just popped you over a private message about this now

Peter

JimM11
Brilliant Contributor
Brilliant Contributor

@Finborough You have been sent a PM private message so just checking with you that you understand and it is working out for you Envelope top right off the screen indicates, and clicking on it starts you off, let me know. Jim