Cannot Link Broadband

[CJ313]

I have had Full Fibre 500 installed in July 2025. With 5 phone calls and multiple incidents opend i cannot link my broadband to my EE ID. 
It just says "We're having trouble linking our product right now".
This has been like this since i switched from BT package to EE. 
I have to phone up 150 and pay it via the automated system on the phone. While this is annoying it works for now. 

The advisors or techs have said when they were moving my data across from BT they have messed up but have not tried fixing it at all. I have no ETA on when it wil be fixed. 
I will simply stop paying for a service that dosnt work 100%. 

Also Wifi & Ethernet connection only getting upto 90mbps on some days and some days I get my full 500mbps connection.
Im an avid gamer so I know how to reset a router for 30 seconds, press the reset button. Have the correct cables etc.

[Christopher_G · Accepted solution]

Hi @CJ313 

Welcome to the community.

I'm sorry to hear that you've had some problems linking your accounts. Our Customer Support team have a process to follow in situations like this, where they log it with an offline team to investigate and try to fix it.

If you feel like things aren't progressing, rather than stopping the payments, I recommend filling in our complaints form. That way, a dedicated team will look into it further to make sure the correct processes are being followed, and give you a call to discuss it.

Chris