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Cancelling

Foxleydean
Visitor

‎03-09-2022 10:32 AM

I contacted EE to cancel my home hub data box. They gave me another number to call. This number is not recognised. Now EE are not answering my call. What do I do now?

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎03-09-2022 12:24 PM

Hello @Foxleydean ,

Welcome to the community,

What was the number you rang and what number did they give you to ring? Here are ways to contact them:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎03-09-2022 01:59 PM

@Foxleydean : Do you have EE fixed Home Broadband with an EE Smart Hub router? 

If so, to cancel your EE BB & Home Phone either:

  • If you no longer want any BB at your location, you phone EE on the Freephone no. in my sig. and give 14 days notice OR
  • If you want to migrate your BB to another ISP other than VM or if you're moving to FTTP, you apply to them directly & they'll take care of everything bar your final bill.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP