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Cancel line installation

Zoeblears
Visitor

‎10-01-2023 05:20 PM

How do I cancel installation man coming to fit line I’ve already got one in so I don’t want to fill out £50 for nothing and will I go active on the 12th still if guy still comes out but doesn’t fit snythjng

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎10-01-2023 05:26 PM

@Zoeblears : Why have you ordered EE BB when you already have it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Mustrum
EE Community Star
EE Community Star

‎10-01-2023 07:58 PM

@Zoeblears   have you just moved into a new property and having broadband for the first time? Or do you already have a working broadband line?

The £50 may well be for the work needed in the exchange if the line has not been used for some time, and not to instal a new one.

 

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