Can't view Smart WiFi on App as going through VPN

[GrumpyOldGoth]

I recently switched to EE and replaced my BT equipment (router and smart discs) to EE Smart Hub and Smart home discs. When I try and view my Smart Network via the App (to see what is connected to which disc, and how they are running), I am told the app cannot show them because I am accessing through a VPN. 

Which I am not aware of.... it's connected straight into the socket and set up as per the guidelines....

Anyone know how to turn this off or get around it?

thanks

[Chris_B]

@GrumpyOldGoth   To get around it turn the VPN off and once you’re done you can switch it back on.   

[GrumpyOldGoth]

 I don't know how to do that otherwise I would have. I see no option on the hub or in my app. 

[XRaySpeX]

The EE app does not work in many ways. It's not beyond it to come up with the false positive that you're using a VPN when you're not!