22-02-2024 09:05 AM
Failure Running totals so far:
22-02-2024 11:52 AM
Hi @CJMH
Welcome to the EE Community and thanks for posting.
I am sorry for the problems you've experiencing with your transfer over. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you.
Thanks,
Robbie
24-02-2024 05:44 AM
All I can say is good luck as since EE has merged with BT everything has become a disgrace. Had my so-called fibre install today and Openreach didn't turn up, sent out a third party cowboy and everything is a shambles from start to finihs. The third party engineer to the point left a not saying "Need extension cable, had to leave for staff meeting" leaving me with a router in a room with one socket, he took an extension lead ran it from one end of the room to the window where the ONT was installed beside the radiator which is not only an electrical hazard, but also a heat danger since the ONT is flimsy platcis and components.
I even did the video link with EE so they could see the state of things and now I have to wait to some how phone tomorrow to try and get an actual openreach engineer to come out (possible 14 days) to not only try and relocate the ONT, but fix everything else. All to also be informed that my first bill under New EE/BT will be in 10 days time in which I am running on Mobile broadband becasue the cowboy engineer screwed everything up.
04-04-2024 01:43 PM
Has this been resolved? ~Asking for a friend ...
04-04-2024 02:07 PM
Not quite yet, many further escalations to the Senior (C-Level).
Failure Running totals so far: