02-04-2024 08:18 PM
I recently switched to EE and replaced my BT equipment (router and smart discs) to EE Smart Hub and Smart home discs. When I try and view my Smart Network via the App (to see what is connected to which disc, and how they are running), I am told the app cannot show them because I am accessing through a VPN.
Which I am not aware of.... it's connected straight into the socket and set up as per the guidelines....
Anyone know how to turn this off or get around it?
thanks
02-04-2024 08:54 PM
@GrumpyOldGoth To get around it turn the VPN off and once you’re done you can switch it back on.
04-04-2024 12:55 PM
I don't know how to do that otherwise I would have. I see no option on the hub or in my app.
04-04-2024 01:06 PM
The EE app does not work in many ways. It's not beyond it to come up with the false positive that you're using a VPN when you're not!