Can't pair to hub

[Emmvee]

Hello

I cannot pair my Huawei p30 pro to my brand new  EE hub.

If I login to the hub via 192.168.1.254 but not sure what to do next.

Please could someone help on exactly what to do as I am not very technical 

Thank you 

[XRaySpeX]

The WiFi SSID & pwd has nowt to do with pairing the app.

[Emmvee]

Ok, thank you.

Also........does the router have Bluetooth capability?

[XRaySpeX]

I don't believe it does. I see no BT emission.

[Emmvee]

Which makes James comment about it being my phones Bluetooth a little dubious.

[XRaySpeX]

I did wonder!

[Emmvee]

It seems to me, that after reading a lot of threads on this community from people with different brands of devices who are having the same problem, that EE knows there's an issue but don't know how to fix it. 

[Emmvee · Accepted solution]

Update:

I have found a fix for this, I can now pair my Huawei p30 pro to my hub.

Got to phone settings 

Select Apps

Select EE app

Select Write System Settings 

Turn on 

Go back to home and start EE app and it should now pair with hub 

[Peter_W]

Hey @Emmvee, thanks for sharing your solution with this one!

I'm really glad to hear that you managed to get this resolved in the end too 😊

Cheers,

Peter