Phoned BT to set up phone for my 91 year old mum. Should be simple
Decided on broadband package with phone price £34.99 and was told then once set up call back to enable 700 minutes package for about £3 or £4 extra perfect for mum sorted... April 10th
Oh no now on May 12th and after an unbelievable amount of calls to EE my provider ? Being charged £39.99 and on pay per call package at various rates so totally unsuitable.
Have been told 700 minutes package had been discontinued ages ago ... ok please just do me a deal on unlimited calls lets just get this done....told a price all will be put in place done...
New bill comes in still on same contract nothing changed and mum has been making calls so being charged per call
I have probably spent at least 12 hours of my time, calls back from EE put on hold, next person on and on
The complaints line is picked up by sales team ?
I have been polite to every phone handler please help as this is a person in a new enviroment that needs outside contact without the worry
