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Can I buy an EE Smart Hub Plus SH31B

cadugd
Investigator
Investigator

Hey

im currently on a BT contract and have a smart hub 2. I’d love to start using EE Smart Hub Plus SH31B. Is it possible to buy one stand alone anywhere?

Thanks

7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

@cadugd  You’ll not gain anything from using the EE hub if you do acquire one for that you’ll need a EE BB service.   EE only provided these if your under a EE BB package that give you this.  You’re still be limited to the BT BB service you pay for. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Hey - thanks for the response. I get it will still be the BT BB service. 

it’s just that the software/features of the BT smart hub 2 are very limited and suck. 

was hoping the EE smart hub plus would have more features, better software etc. thats what I’m after.  Maybe a bridge mode/modem only?

 

I have a tplink Omada vpn router, controller and access points etc which I was hoping to install downstream of it. 

Also - do you know if the ee smart hub plus works with the EE hybrid connect (provided by BT) service/hardware? I’ve read some conflicting articles. 

XRaySpeX
EE Community Star
EE Community Star

The EE SH+ is probably not much better than the BT SH2 & much of it is only configerable from the MyEE app which you will not have access to. It does not support bridge mode/modem only.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thanks for the info and reply.  Very helpful and I won’t bother with the sh+

XRaySpeX
EE Community Star
EE Community Star

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
liamgc1993
Contributor
Contributor

Hi there @cadugd , I see you have a BT Smart Hub 2.

 

Can you please tell me whether or not the SH2 lets you edit the DNS settings? If so would you be able to provide screenshots please?

 

I am unimpressed with the EE Smart Hub Plus and am considering getting a BT Smart Hub 2.

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I use:
* EE Mobile (2021 - present)
* EE Full Fibre 500 with Smart Hub Plus (2024 - present)
* Digital Home Phone service with two corded handsets via router and BT Digital Voice WPS/DECT adapter (2024 - present)