Bt phone and EE broadband?

[aaron84]

Hello, 

I've ordered an EE broadband, but would like to keep my BT landline phone and number. Is this possible? Will the BT phone line work after I install the router?

Any help appreciated!

Thanks.

[JimM11]

@aaron84 You should have done it all at the same time, if you have not would advise you to get back on and sort it now. If you leave it, then you can possibly lose access to your current number. Landline will become digital and now connect to the rear of the router, EE DV digital voice service with various packages and cost's. HTH

[aaron84]

Ah - so is it impossible to keep the BT line and also have the EE broadband as 2 separate things?

[XRaySpeX]

Yes, it's possible but by early 2027 all landlines will be moved to digital. Then if you want to continue using it you would need to move it to where you have BB.

In the meantime your BT landline will be unaffected by your EE BB.

[Mustrum]

@aaron84   the only way you would be able to do that is if your current BT line stays as it is and you are able to order a new line for the EE Broadband, much will depend if you are in an FTTP priority area and a few other things such as if your exchange supports Digital Voice.

Sorry @XRaySpeX  but it is highly unlikley this will work.

[aaron84]

What would you recommend doing? Is my only option to move the phone service to EE? Will I be bale to do that prior to setting up the router?

[Mustrum]

@aaron84   we don't really know what you have now nor what is available for you yet.

As a start, could you enter your phone number in the BTW DSL checker, hide personal info such as your phone number and post the results.

Also, do you have any broadband now, if so what speeds and who with?

https://www.broadbandchecker.btwholesale.com/#/ADSL 

There are a number of options and suppliers who can provide a phone and broadband service, but as already mentioned by others not in the way it used to be. Let us see the table and lets go from there.

[XRaySpeX]

@Mustrum : Why shouldn't it work? If exchange doesn't support DV it'll still have POTS/PTSN & OP will stay on it. When the time comes for DV you can port the no. to EE. 

[XRaySpeX]

No. Keep your BT landline & stay with EE BB w/out any landline with EE. When the time comes for DV you can port the no. to EE. 

[Mustrum]

@aaron84   please do speak to Customer Services as soon as you can.

Like you we are all customers of EE, but clearly have a difference of understanding, so I urge you to speak to Customer Services before you do anything else.

From my understanding:

Since September last year Openreach have had a stop sell on any changes to phone lines.

EE do not do Broadband only, so there will be no way for the OP to continue with a BT line and add EE broadband.

And no way for EE to take over the line and continue the POTS/analogue line, they would have to go SOGEA (broadband without analogue voice) and move the phone line to Digital Voice.

This is not about keeping a BT line and keeping EE broadband, but as per post one adding EE broadband.

So please give the Broadband Care Team a call.