Broadland down

[Julyn]

2 days with Broadland dropping out, this is NOT how you keep customers, worst of all your damn bots bring back real human beings. 

[Katie_B]

Hello @Julyn. 

Welcome to the community. 

Could you please confirm if your home broadband is now working?

Katie

[Julyn]

Still no broadband, have spoken to someone in the tech team, should be back 7pm tonight

[Katie_B]

Thanks for letting me know @Julyn. 

Please keep us updated, 

Katie

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? 

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[Julyn]

Already ee customer, I've the brightbox v2, I don't have landline just broadband only. 

I had all the colours flashing green flashing yellow, solid yellow, flashing red and solid red. Thank you for the info I'm going to post an update but, I've copied the numbers you provided for future reference. 👍

[Julyn]

OK all is well with broadband, back up and running. Apparently there was a major service issue in my area. 

I do have a suggestion, if service providers know of major issues that will cause problems, why not send out a txt to inform customers. Will save people phoning reporting problems.