Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband

Stacie19
Visitor

‎17-10-2025 03:26 PM

Hi can anyone help me?

so I’ve had no internet since last night and contacted EE by phone and they were sending me out a new lead last night for it to be delivered today I’ve had no tracking information on when it’s coming does anyone know how I can get tracking information Please 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎17-10-2025 03:52 PM

Don't think they track it. Mine arrived w/out ordering it 1 hour after the same day I received a text saying they were sending them out generally for some SH+'s. It came by by Royal Mail with return bag for old 1. See EE Sending out Replacement Power Supplies for its Smart Hub Plus's.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP