Broadband username

[SuperJC]

Hello all,

I've been told I can use the EE Smart router on Plusnet FTTP (EE show that if you purchase the smart router) however I can't seem to work out how to change the broadband username and password, am I missing something really simple? 

Thanks

[XRaySpeX]

You changed the BB Username & Pwd on the Advanced Settings > BB > Internet page.

[SuperJC]

Hi,

I can get to that page no problem and see the username and password but there is no option to change it. I can't click on it or edit it in anyway. Does it have to be done via a certain medium (pc, android etc?) 

Thanks

[XRaySpeX]

You should be able to change them as you've logged in.

[SuperJC]

well I don't know what to tell you, I've tried on an Ipad, android phone, via chrome and Microsoft edge on a PC, I cant edit them

I have logged in via 192.168.1.254 and then entering password when asked, should i be doing something different ?

[XRaySpeX]

No, that's the correct way to get into the Advanced Settings & change things there.

[SuperJC]

I think I've found a work around, if I click and hold on the word Broadband while using Firefox browser a box appears allowing me to change the two fields and save. Very strange why it would be this way. 

Thanks for your replies. 

[XRaySpeX]

Most peculiar! Never known it to want to do that & I use  FF on it all the time.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.