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Broadband username

SuperJC
Contributor
Contributor

‎13-09-2023 07:46 PM

Hello all,

I've been told I can use the EE Smart router on Plusnet FTTP (EE show that if you purchase the smart router) however I can't seem to work out how to change the broadband username and password, am I missing something really simple? 

 

Thanks

 

0 Helpful
10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

‎22-01-2025 07:02 PM

@SuperJC , @DGroucott : This thread was talking about the older original EE SH. You've probably got the current SH Plus or Pro.  You can't change the BB Username & Pwd on those. It is hard-coded as BT's bthomehub@btbroadband.com & pwd. So can't be used on PN.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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