I phoned BT just to get access to my invoices from Jan 2022 (which I never got)…. Instead I was sold a switch from BT broadband to EE. This was the worst decision ever….. the salesman knew nothing…. He didn’t tell me my Hive system would be redundant so I no longer have control over my heating and hot water…. The signal is so weak I have to move the dongle up and gown my flat and even then it drops off all the time. I’m retirement age, and rarely does my phone signal or internet work….. I feel very vulnerable. I’ve only been able to post this as I’ve connected to a friends phone. I can’t believe how badly I’ve been treated …. Plus I’ve just seen on my internet banking that I’ve been charged by BT and EE!
no one returns calls, all the complaints I make are never recorded on my file. I’m a vulnerable elderly lady living on my own and BT has just raised my anxiety levels so high that my gp has put me on medication. Promised calls back never happen.
I’m at a complete loss what to do, I’m trying to hero up with technology but this is the last straw.
im posting this at 4 am because I can’t sleep… BT you have really failed me.
