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Broadband speeds steadily decreasing

MitchRF
Investigator
Investigator

Hi all, 

I've had a Fibre Plus package for about 9 years now, but over the years it has been getting considerably slower. I had a powercut two days ago, so not sure if DLM is at play here. Also I noticed a neighbour had FTTP installed in the last few days, so wondering if crosstalk could be an issue too? Unless I'm understanding this wrong, if I was still syncing, downstream noise should be around 3dB? I will be checking for static on the line and using the test socket today or tomorrow and will update accordingly as I have only just stumbled across the post by Ray.

Would you say this is worth someone investigating?

 

System Uptime is: 02:21:49 

MitchRF_4-1686022174209.png

MitchRF_1-1686021318942.png

When the service was activated, I was somehow getting 90mbps in a relatively built up area. I would say upload has relatively stayed the same though. 

MitchRF_2-1686021573123.png

Thanks.

11 REPLIES 11
XRaySpeX
EE Community Star
EE Community Star

No change there!

The DLM system has put you on a banded profile in response to errors on your line resulting from noise, at the top of the up to 44 Meg band of these VDSL Banded Profiles. You should ask EE to investigate the underlying fault. If a fault is found and fixed then the OR engineer may request a DLM reset. However should significant errors persist the DLM will reapply banding.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thanks, I had a hunch it was related to DLM, due to the recent power outage and neighbours acquiring FTTP. I will report back on this thread when I have an update from EE.