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Broadband order

Pj0101
Explorer

‎13-07-2026 04:42 PM

Placed broadband order on Saturday got email engineer coming 21 July but not received order and not showing order in the app?

0 Helpful
4 REPLIES 4
JimM11
Community Hero
Community Hero

‎13-07-2026 04:54 PM

@Pj0101 If you only did it on Sat that may be the issue, quick call to EE CS and they can confirm it all for you.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎13-07-2026 05:35 PM

You won't see anything except emails until you go live on the 21st.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Pj0101
Explorer
In response to XRaySpeX

‎13-07-2026 05:43 PM

Thought you got a tracking number 

0 Helpful
JimM11
Community Hero
Community Hero
In response to Pj0101

‎13-07-2026 05:49 PM

@Pj0101 Tracking number for what, your account when it gets updated will show you the state off the order and what is happening with it?

0 Helpful