Broadband order

Nippy30 · ‎26-03-2023

Hello, I signed up for broadband on the 14th of March and I’ve had no correspondence about my order

XRaySpeX · ‎26-03-2023

@Nippy30 : Which BB package have you ordered?

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Mandchris · ‎17-04-2023

I have experienced the same , just a precontract and nothing else?

James_B · ‎17-04-2023

Hi @Mandchris,

Welcome to the EE Community. 🙂

When did you place your order?

Have you tried tracking it in the My EE app? Just tap Orders > Track broadband.

James

Nippy30 · ‎17-04-2023

All sorted now thanks

James_B · ‎17-04-2023

No problem @Nippy30 🙂

James

Mandchris · ‎17-04-2023

spoke to BT - have no record of it , even though same company. Cant be without broadband now so have had to go with BT which was £2 more.

James_B · ‎17-04-2023

Did you check the My EE app for your order @Mandchris?

James