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Broadband not working??

nothingnoware
Visitor

No internet the router keeps flashing red have done the reset many times and still Nothing? Anyone else having issues?? I’m in coventry

7 REPLIES 7
Factotum
Investigator
Investigator

Same here - only just switched from 20+ years with BT - don't recall an outage projected to last all night!
Hope this isn't a trend 😞

Z86
Investigator
Investigator

It's been down nearly an hour here in Fleetwood.

They know about it and are fixing it though, check here! Service status in your area

XRaySpeX
EE Community Star
EE Community Star

@AllOfYou: What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Z86
Investigator
Investigator

Update: It's just come back up for me! The status check still says that there may be problems in my area though, so it may be touch and go for a little while.

EE Outage and reported problems map from Ookla, shows a huge spike in EE Broadband outage and suggests that there are major issues across the network tonight.

This is unlikely to be resolved by rebooting domestic routers etc.

We just have to sit it out until someone turns up at 6am to fix by 7am - as per the message on EEs website!

XRaySpeX
EE Community Star
EE Community Star

Seems to be cleared now.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Factotum
Investigator
Investigator

DownDetector is showing a similar outage spike last night from most of the major ISPs - BT/EE/TalkTalk/Plusnet/Sky/Vodafone, suggesting a backbone or higher order fault, which appears to be continuing as is showing in an increase in above average outage reports  this morning.

My EE Broadband is now working (phew!) but the EE website is still showing issues with ALL services at my location.

Keeping fingers crossed today!