Broadband not been working for 30 hours

sofiexlou · ‎26-09-2024

Hello,

I have had no broadband since 11:40am 25/09/2024 I am based in Romford, Essex. I'm struggling to get anyone on the phone as the wait time is ridiculous. Is anyone else having issues?

Mustrum · ‎26-09-2024

@sofiexlou there are a number of ways to get in touch including getting a call back, or getting your line tested. Have a look at the Help Pages https://ee.co.uk/help/contact-ee/technical-support/broadband-landline

View solution in original post

Mustrum · ‎26-09-2024

@sofiexlou there are a number of ways to get in touch including getting a call back, or getting your line tested. Have a look at the Help Pages https://ee.co.uk/help/contact-ee/technical-support/broadband-landline

XRaySpeX · ‎26-09-2024

Which EE BB plan are you on? What EE router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP