Broadband missing email confirmation

[juliec69]

Hi,

I took out an EE broadband contract over the phone today in my online account the order is not showing. The only email I received is to sign the contract which was done over the phone. 

I have a reference number starting with AGT but it doesn’t work in the order tracker. Do I have to call customer service again to get the confirmation email sent? 

[Northerner]

Hi @juliec69 

Probably is not processed yet. 

Try checking your junk/spam folders.

Thanks 

[JimM11]

@juliec69 Your online account is it currently for a mobile! This was a BB order starting like below and another 12 numbers after the dash.

Order reference: VOL013-

Linking Your EE Products | Profile Help | EE

[juliec69]

No my online account is only for broadband. I’ve never had EE mobile so I’m not sure. I might just give customer service a quick call as they should be able to give me the correct VOL reference. 

[Leanne_T]

Hi there @juliec69 

Thanks for coming to the community and for ordering with us 🙂

If you can give us a call the team will certainly check the order and see if they can give you the reference number 🙂

Thanks. 

Leanne.

[juliec69 · Accepted solution]

Perfect I called the team and they were able to give me the order reference. All sorted 

[Ritu_D]

Good morning @juliec69 

Thanks for letting us know, I am so pleased it's all resolved now. 

Have a great day. 

Ritu