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Broadband dropping

Loulouann82
Visitor

‎23-08-2026 06:33 PM

Since joining EE broadband when streaming TV apps the connection keeps dropping and disconnecting. 

0 Helpful
4 REPLIES 4
JimM11
Community Hero
Community Hero

‎23-08-2026 06:48 PM

@Loulouann82 Is it only on the TV that it is happening with? If so then say what you have EE wise, what it is connected to TV wise. If you do not know explain what like EE hub down stairs connected to TV upstairs and not working well....

0 Helpful
LordMatt
Investigator
Investigator

‎24-08-2026 02:30 AM

Distance to the WifI can be a factor. Dodgy EE connections also. Try the stuff you can control first - get them to send you a rqange extender.

The only thing I like about EE is that their staff are generally nice people.
0 Helpful
garybs29
Scholarly Contributor
Scholarly Contributor
In response to LordMatt

‎24-08-2026 08:07 AM

@LordMatt wrote:

Distance to the WifI can be a factor. Dodgy EE connections also. Try the stuff you can control first - get them to send you a rqange extender.

They'd only send 1 if they're on a package paying for it of course

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to garybs29

‎24-08-2026 02:32 PM

But he can buy an extender from places like EBay or Amazon for instance if need be.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
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