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Broadband down NG10 3TB

adthepad
Established Contributor
Established Contributor

‎03-06-2024 01:15 PM

NG103TB area. My broadband went to 1/5th of the speed it should be last week, then completely went down on Friday evening. I have no idea what the issue is and i have no idea if a human even knows if i have this problem. The recorded message just said something like “there is no need to call again” and “it (should) be fixed by the 6th”. A lot of my home is automated,  my alarm and cctv relies on my broadband connection. Can any EE folk tell me what is going on please?

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6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎03-06-2024 01:18 PM

Which EE BB plan do you have? Which router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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adthepad
Established Contributor
Established Contributor
In response to XRaySpeX

‎03-06-2024 01:29 PM

I am on the 1.6gb plan and have the SH31B router

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XRaySpeX
EE Community Star
EE Community Star
In response to adthepad

‎03-06-2024 01:48 PM

Do you have a landline no?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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adthepad
Established Contributor
Established Contributor
In response to XRaySpeX

‎03-06-2024 01:54 PM - edited ‎03-06-2024 01:57 PM

No landline. It is an external fault as the red light is on the openreach box on my wall.

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XRaySpeX
EE Community Star
EE Community Star

‎03-06-2024 02:04 PM

Try Check service status for BB at your postcode.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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adthepad
Established Contributor
Established Contributor
In response to XRaySpeX

‎03-06-2024 02:41 PM - edited ‎03-06-2024 02:43 PM

Ive already been through all that. It was me who reported the fault. 

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