Broadband Speed Drops around midnight.

DublinBoy
Visitor

‎04-04-2025 12:38 AM

I'm new to EE, previously with BT. I have a 500mbps contract and for most of the day that is what I get, until around midnight that is. Every night at around 12:00 pm the speed drops to less than 25 mbps. Its so slow sometimes that pages freeze on my phone.  I mentioned this to  EE  snd was told it was due to high usage. Surely that can't be right as I thought the speed was guaranteed. Anyone else experiencing this problem?

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Mustrum
EE Community Star
EE Community Star

‎04-04-2025 10:05 AM

@DublinBoy   did they say where the high usage was from? If you have a device that uploads or backups to the cloud you can easily reduce your download speeds.

Do you get the same with only one device connected to the router?

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