Broadband Shop web page doesn't work

[Darthr00ster]

Hello

Over the last few days when going to Shop, Broadband, (logged in) I keep getting the following error

Sorry! Something went wrong.

I have tried deleting cookies and have tried MS Edge, Safari - nothing works.

I tried the same via the app and I get another error message:

"Sorry, looks like a technical error. Please call us on ..."

Anything else I can try before calling?

Thanks

[Leanne_T]

Hi there @Darthr00ster 

Thanks for coming to the community 🙂

Do you have an existing broadband account and looking to upgrade? 

Have you been able to browse the shop pages previously when logged into your EE account? 

Leanne.

[Darthr00ster]

Hi Leanne,

Yes, I have an existing ee broadband account. I have been able to view the shop whilst logged in previously (years ago). Looking to browse available plans to potentially change plan. 

Thanks 

[Leanne_T]

Thanks @Darthr00ster 

If you give us a call on 150, the team will get your account looked into to see why this error is showing and go through your available options 🙂

Leanne.