Broadband Router not connecting - constantly flashing orange!

[Stev25]

I'm writing this today as I've been without broadband now for nearly 3 weeks. To date I have been sent a total of 3 routers and they all do the same thing... Nothing. I've also had 2 engineers out and there's nothing wrong internally or externally with the network. The second engineer told us that there is a problem with the routers that ee have right now. After our original router had an update at 4am - the connection was lost and no replacement can connect. The advisor also said that an internal email has gone around EE to say about this, but they keep sending out dodgy routers to fix the problem.. I'm at my wits end - we've had no Internet for nearly 3 weeks.. Anyone else have this problem? 

[JimM11]

@Jedi83 You also want to register for Vulnerability status with EE when you get some time! May or may not help but will give you another avenue to travel down! 2nd option although it is an extra if you have a mobile 4G signal look at the Hybrid addon to the package, discuss it with EE!

[Lesley_W]

Hi @Jedi83 

I appreciate your connection is vital and it's important this gets sorted quickly. Did you manage to report this to the technical team again that the router hadn't helped? 

Lesley

[Jedi83]

I think because the time of the year I'm not going to get a response until
the 2nd of Jan

[JimM11]

@Jedi83 Why, EE are open again for business, call them and get it tested and checked further!

[Lesley_W]

I'd definitely recommend getting in touch @Jedi83 

As @JimM11 mentioned, our teams are open as usual for support. 

Let us know how you get on.

Lesley

[Jedi83]

Sounds like I'm having the same problem