Broadband Router not connecting - constantly flashing orange!

[Stev25]

I'm writing this today as I've been without broadband now for nearly 3 weeks. To date I have been sent a total of 3 routers and they all do the same thing... Nothing. I've also had 2 engineers out and there's nothing wrong internally or externally with the network. The second engineer told us that there is a problem with the routers that ee have right now. After our original router had an update at 4am - the connection was lost and no replacement can connect. The advisor also said that an internal email has gone around EE to say about this, but they keep sending out dodgy routers to fix the problem.. I'm at my wits end - we've had no Internet for nearly 3 weeks.. Anyone else have this problem? 

[JimM11]

@Stev25 With the OR engineer visit's have you been there when they checked and tested the ONT fibre connection? Have they ever changed out the ONT or is it still the same one that has always been installed.? With all the routers you have been sent and multiple Ethernet connecting cables never got past the orange flasher i take it?

[XRaySpeX]

@JimM11 : There are USB to Ethernet connectors. I've seen 1 on here today rated at 2.5 Gig.

[JimM11]

@Stev25 On your mobile one that EE knows about then text HELP to 66033, this will start of the test to check your router and the network from EE end. Better to do so when they are open and you are at home to deal with it. Keep the router plugged in and on your flashing orange light, and expect text back, respond to those request's.

[Stev25]

@JimM11 when the OR engineer came out I was at work, but I was able to speak with him whilst he was there.. He said he had his own router to check the fibre connection and it connected straight away - he told us it was a problem with the routers that EE are sending out? 

[XRaySpeX]

Easy to say, hard to justify! 

[JimM11]

@Stev25 You have two choices. Do the help as on the post and as advised you are better to be home, or keep getting EE to send router after router after router, until you get one that works!

Sorry three choices, if you think and believe that all the EE routers are bad, purchase your own third party router and go with that it is another option.

[Stev25]

@JimM11 Tried that response last night with a EE Manager on the phone for over an hour, he's now sending out another box in the interim and I'm getting another phone call from tonight from someone who is a technical specialist with OR - I also have a specialist OR engineer coming out on Monday to inspect everything at home.. 

Fingers Crossed.

[JimM11]

@Stev25 All you can do, leave it in the hands of the team.

[Jedi83]

Router went down Saturday just before Christmas,they sent a new one out and it just flashes orange. No internet over Christmas and my son is diabetic and his pump sends updates to the hospital constantly to keep an eye out incase of hypo or hyper sugars! I understand it's Christmas but four teenagers in the house at Christmas and medical needs not taken care of is very stressful.

[XRaySpeX]

@Jedi83 : What is the name of the EE BB plan you are on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?