Broadband Connection Issue

[Deniz33]

My modem just arrived but I can't connect to the internet. The orange light flashes on the modem. I try to update via the mobile app, it shows 3 steps to update but gets stuck on step 1.

[Peter_W]

Good morning @Deniz33, have you noticed any changes to this since yesterday? 

If this still isn't working after trying all the steps we've suggested so far, I'd recommend getting in touch with our technical team. 

They'll be able to get your details brought up at our end and guide you through getting this sorted out. 
Peter

[Deniz33]

Hi Peter, couldn't make it yesterday and sent a request to the EE faults team (10am) but still waiting their reply. 

[Peter_W]

Thanks for the update @Deniz33.

Please keep us posted on how you get on, and if you want to speak with someone sooner you can find all the numbers you need in the link I shared above 😊

Peter

[Deniz33 · Accepted solution]

Hi all,

Problem solved. The tehnical team visited and replaced the openreach device with a new one. All good now. Thanks for support.

[Mustrum]

Thanks for the update @Deniz33  and glad to hear it is sorted.

[Peter_W]

I'm really glad to hear this sorted things for you @Deniz33.

Thanks for taking the time to come back and let us know too 😊

You take care,

Peter