Broadband Compensation

Dazzer70
Explorer

‎15-02-2025 10:33 AM

Anyone else had issues getting compensation from EE? I was without broadband for three weeks back in October. The told me I was due compensation, I didn't know. It's about £190. They've yet to take it off one of my bills. I contacted them last month and they said it would start to apply from the next bill. Just had that bill and there's no mention of it.

0 Helpful
2 REPLIES 2
Minkey1
Star Contributor
Star Contributor

‎15-02-2025 10:41 AM

@Dazzer70 

Keep at ‘em. I had £50 off my BB/TV bill, and £40 off my mobile bill. That was via Exec Office Complaints tho, not call centre agents. 

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K
0 Helpful
Dazzer70
Explorer
In response to Minkey1

‎15-02-2025 10:42 AM

Got you, will bubdy, many thanks 👍