Braadband failing

[TIMBROOK66]

I have a new EE Router & Full Fibre with Digital Voice & an EE Extender in another part of the house.  All has worked well & to spec. for the last 3 months, or so.  It's nominal rate is 150 and it has been achieving close to that.

Digital voice & TV (linked by ethernet via the ring main) work perfectly. 

When I try to use the internet via the router it gives me the first screen then fails.  However, if I try to connect via the extender it works OK, though more slowly.  This has been tested on 3 different PCs one of which is a laptop which is rarely used, with exactly the same results - so it isn't a PC problem.  I have noticed that a speed test, done via the main router just before it disconnects shows a rate of about 49 versus the 150 or so claimed.  Connection via the extender is about half that rate - 25 or so.

All the usual "remedies" have been attempted - power off, reboot etc.  It still persists.  Could it be that somewhere in the chain from router, via fibre to the exchange, there is a component that won't/can't run at 150?

[TIMBROOK66]

I had a session with the EE folks who did a factory reset of the Router.  It worked for less than a minute then dropped.  I can get to the internet via the extender.  So I'll wait for the Openreach technician booked for next week and use a much slower service at 25,  (I'm paying for the 150 package), to be going on with.

[TIMBROOK66]

I will update tjis item with any info that arises from the Openreach investigation, next week.

[TIMBROOK66]

UPDATE:

When I turn off the Wifi Extender upstairs, the Router links to the Internet but only at50 (I'm on a 150 contract !!).  Now I'll switch the Extender back on & see if I get the 2 routes to the internet

working !!

[TIMBROOK66]

Extender switch on. Both routes get to the internet but v slowly ???

[JimM11]

@TIMBROOK66 What was the finding off the OR Service visit?