Braadband failing

TIMBROOK66
Investigator
Investigator

I have a new EE Router & Full Fibre with Digital Voice & an EE Extender in another part of the house.  All has worked well & to spec. for the last 3 months, or so.  It's nominal rate is 150 and it has been achieving close to that.

Digital voice & TV (linked by ethernet via the ring main) work perfectly. 

When I try to use the internet via the router it gives me the first screen then fails.  However, if I try to connect via the extender it works OK, though more slowly.  This has been tested on 3 different PCs one of which is a laptop which is rarely used, with exactly the same results - so it isn't a PC problem.  I have noticed that a speed test, done via the main router just before it disconnects shows a rate of about 49 versus the 150 or so claimed.  Connection via the extender is about half that rate - 25 or so.

All the usual "remedies" have been attempted - power off, reboot etc.  It still persists.  Could it be that somewhere in the chain from router, via fibre to the exchange, there is a component that won't/can't run at 150?

24 REPLIES 24
TIMBROOK66
Investigator
Investigator
 
JimM11
Brilliant Contributor
Brilliant Contributor

@TIMBROOK66 Are you connecting all devices wireless, or does one of the PC's have the ability to Ethernet?

Yes - that was going to be my next test using the laptop.  Will update with result.

JimM11
Brilliant Contributor
Brilliant Contributor

@TIMBROOK66 You also need to say which EE Router and which EE extender that you have? Link below for pictures if you are not sure.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi

 

TIMBROOK66
Investigator
Investigator

Similar result on Ethernet attached to router directly - "no internet".  Internet OK via extender

JimM11
Brilliant Contributor
Brilliant Contributor

@TIMBROOK66 What router?

TIMBROOK66
Investigator
Investigator

Router is "Smart Hub Plus" .  Extender is a TPLink item badged  & supplied by EE.

JimM11
Brilliant Contributor
Brilliant Contributor

@TIMBROOK66 Has that laptop ever been connected to the EE Router previous, and it does take time for the network to establish NIC on the router, may even be up to 30 seconds. How may cores can you see on the cable and how old is your laptop.

TIMBROOK66
Investigator
Investigator

Quite an old Lenovo.  Brand new Cat 5 cable.  It have time.  When I logged onto the router it "knew " the laptop was connected.