Being Offline Until Delivery Help

[Madders2020]

Hi there.

In the last hour or so I have joined EE as a new customer. I am nearing the end of my BT contract come Feb 28th as my final bill date. But unfortunately when trying to get a date for delivery for my new EE equipment, the earliest I could pick was 9th March. Thats is way too late. And I don’t know what to do. I dont want an extra BT bill after my contract ends, and if I did cancel my BT on 28th after final bill, me and my family will be offline for over a week. This is something I can’t obviously do. Could EE possibly fast forward delivery and activation dates? Or what else can I do here?

Thank you in advance 🙂

[tnj]

Even if you are out of your fixed term contract with BT you still have to give them 30 days notice to cancel the current rolling contract.

[XRaySpeX · Accepted solution]

@Madders2020 : You don't cancel BT BB at all! I think you misunderstand 2 things, how these min. term contracts work & how migrations of BB between ISPs using the One Touch Switch (OTS) process work.

1. These BB contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on on a rolling 30-days' notice basis until you explicitly migrate, cancel or upgrade.
2. When you migrate your BB to another ISP you apply to them directly & they'll take care of everything bar your final old ISP's bill. This will auto cancel your contract with your old ISP.

Accordingly as you've already applied to EE, EE will migrate your BB from BT on the date they've allocated (9 Mar.). On that date your BT contract & BB will cease You'll only have to pay BT for the period 28 Feb to 9 Mar. which is quite likely that you've already paid for as you pay BB bills 1 month in advance. You might even get a rebate.