Solved: BT

Kelme87 · ‎29-01-2026

Due to my bad experience with EE, I would like to find out how I can return to BT.

Rach_H · ‎29-01-2026

Welcome to the Community!

I'm sorry to hear that you're unhappy with the service you've recieved. I'd recommend reaching out to our team and they will be able to work with you to either resolve your issues, or cancel your plan so you can return to your previous plan.

Rach

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Rach_H · ‎29-01-2026

Hi @Kelme87,

Welcome to the Community!

I'm sorry to hear that you're unhappy with the service you've recieved. I'd recommend reaching out to our team and they will be able to work with you to either resolve your issues, or cancel your plan so you can return to your previous plan.

Rach

Kelme87 · ‎30-01-2026

I won’t talk to someone who doesn’t respect me. Please send me email

XRaySpeX · ‎30-01-2026

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP