BT mail not working 😞

[Gunner6]

Currently on holiday in Spain and my BT internet mail has kicked me out. I have tried my password but it’s not accepting it ?? So frustrating 

Anyone help with this please much appreciated 

[Debbie_G]

Hi @Gunner6.

Welcome to the community.

 Are you able to access your BT Mail account using a web browser? This can help determine whether it’s a password issue or something else causing the problem.

Debbie

[XRaySpeX]

What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?

[XRaySpeX]

Blank post ^^^^^^^^^^^^^^^^^

[Gunner6]

Yes did try to send a screenshot but it didn’t work ? 

 

[Gunner6]

I’m not tech in the slightest tried the password lots of time  times  but no working 🫣🥲

[bristolian · Accepted solution]

Try the password that you're entering on your phone, on another means of accessing the same email account. Webmail is a good place to start.

[Gunner6]

Hi I’m home now and the tech team at BT helped me back on but thanks for your reply