My BT SH2 restarts itself every 2 weeks with a reason of SAAF. It appears to be self-initiated rather than as a result of a command from the Network Management System. These Restarts can be any time night or day. I have raised both a fault and complaint regarding this issue but am going round in circles. It is wasting Openreach Engineer’s time, as it is simply being re-assigned it to new engineers. Each time they admit that there is nothing wrong with either my SH2 or Broadband Connection and is not something they can suggest a resolution for. I have submitted the evidence I have found within my SH2 Logs and 2 others including a new SH2 that BT insisted I installed. Other people have also reported this in the BT Forum
Despite it being escalated to the BT Executive Complaints department they have drawn a blank and claimed we have reached an impasse. They are basically saying that they do not accept there is problem. They say my only course of action is to take it to the Ombudsman.
Before I consider doing that or moving to an EE Smart Hub Plus has anyone observed the same behaviour on the EE Smart Hub Plus.? My belief is that it is the same underlying hardware/system and so the 'Issue' may be happening with that Hub.
