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BT Mini hub not working with EE

Bluenails
Investigator
Investigator

‎10-01-2024 10:18 AM

With BT I had broadband of about 50mb, Digital Voice, BT Halo 3 and a mini hub-backup. BT emailed to renew my package which I did for £2 less pm. At the same time I was moved to EE. This seemed seamless.

I was a satisfied customer until I checked to see if the mini-hub backup worked. No it did not connect like it did previously when BT WiFi was out for a time. I would be grateful to learn what to do next.

Thanks in anticipation.

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20 REPLIES 20
XRaySpeX
EE Community Star
EE Community Star
In response to XRaySpeX

‎11-01-2024 01:17 PM

Well, well, well! Overnight my calls to CS changed over to Opt 1 = Mobile, Opt 2 = BB. The wording is unlike & briefer than the YouTube clip posted. I have recordings of both versions.

Maybe EE noticed the consternation generated by this thread 😉 .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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