I had full fibre installed in August 2024 and signed on for 500Mbs contract. It was OK for the first 10 days then the Hub2 I had when I connected with the copper cable, the speed out of the router dropped from 360Mbs down to below 60Mbs. After a long wait to connect with EE I eventually got someone to speak to after about an 1 hour waiting on the phone. They said that maybe it was a fault with the Router, and said they would send out a new one. An identical hub came HUB 2 and I set it up. Ok then for about 8 days then the same speed dropped right off, so reset the hub and OK again for about 7 to days then low down again. Since then I have had an engineer out twice and both times says that I have over 500Mbs coming into the Hub, but BT/EE do not guarantee what comes out of the Hub and the problem is that it is the WIFI that is in use that is causing the problems. My next way to try and prove that this was not the case was to plug my laptop into the Router with a cable and turn everything off that I could via WIFI and check the speed then put everything on that I normally use WIFI as well and checked the speed again and the speed only dropped by 18Mbs so the WIFI is not the problem but BT/EE HUB 2 which is not up to the job of coping with these speeds. BT refuse to do anything about it, so I contacted the Ombudsman and got no joy there either. The Hub is the property of the broadband supplier ie BT, if I had purchased the Hub I could take them to court with the trade of goods act but this is not an option. EE have a new WIFI 7 Router only available on the highest full fibre option that costs considerably more per month, so they know they have a problem with the old model router but want you to cough up a lot more per month to get one. So a warning to everyone thinking of going to full fibre supply, you have been warned.
