Awful Hybrid Connect

[Swordfishradio]

Soooo, currently wasted around 3 hours both on the phone and via the pointless app chat trying to get Hybid Connect up and running.

First device doesn't work (Flashing RED on 4G).

Promised a new one, not been sent. Yet another complaint raised, why I don't know as they shut them with no reason anyway.

I've seen others on here go through at least 3 if these devices before they got one working.

This push across to EE has been quite frankly awful. Hours and hours spent trying to get a service.

If you are currently BT, do yourself a favour, either stay where you are or consider a different provider.

Here's to another few hours battling away for a reasonable service.

[JimM11]

@Swordfishradio You should not have to use the app, link below hopefully will help.

Set up Smart Hybrid Connect | Broadband Help | EE

[Swordfishradio]

4G is flashing RED and has been for days. Currently on yet another call (already 40 mins in), trying to get somebody to take ownership and fix it either by sorting out the SIM or replacement.

[Swordfishradio]

Amazing, I have been sent another 2, yes 2 new hubs at the same time. 1 of them already doesn't work and Im yet to test the 2nd one.

Do they actually test these things before sending them?

[JimM11]

@Swordfishradio Maybe it's the third time lucky.

[Swordfishradio]

Nope, both new devices dont work to the 4G network, constant flashing RED on the 4G indication and my signal around here is strong.

Here to another hour long call to add to the 3 hours already spent on this.

[JimM11]

@Swordfishradio Does it connect to the router, and can you see anything through its web interface with regards to the hybrid? Is this the BT version or the EE version of hybrid system?.

[Swordfishradio]

EE version. They all connect to the hub fine, they just never get 4G (Flashing Red) despite a strong 4G signal.

[JimM11]

@Swordfishradio Never been able to work out a strong 4G signal from EE as it's so poor in my area for mobile, so have to use wi-fi calling, does flip to 4g data signal when wi-fi is down but not even sure how good it would be. Think i would be throwing one of the units on an extension cable and plugging the sucker in outside in the garden to see what it does, that's were i go for mobile if wi-fi calling does not want to play.... Best of luck, hope it gets sorted.

[Swordfishradio]

They don't think any of the sims are activated so I've been told to leave it powered on the next few days while they look into it.

They seem to be at least trying.