Exactly the same here.. Just switched from BT as we were trying to sort something by phoning BT and they offered us the new WIFI 7 Pro router, WIFI 7 booster, and a newer version of the youview Bt Pro Box for all the recordings and stuff we do, plus they chopped 39 quid a month off our bill as we were paying 147 quid a month for 900mbps down full fibre, plus the sport package. So we said yes, all sorted, so we thought, the router and everything came, all plugged in connected to the ONT and since then I cannot for the life of me get the app to work, same as you, sorry come back later or we can't link right now, its just absolute useless, how it was let out to customers I don't know.. been trying everyday for a week now.. Luckily I could sign into my account and also go to the ROUTER homepage and change e erything we needed, I will say the fact I could just use the old BT SSID name and password in place of the EE one so all the devices are just recognised and we don't have to reconnect everyone was amazing, that's a bonus as I think it said there was 29 devices on there, and that's literally just 4 people in the house, PCs, laptops, tablets, phones, alexas, lights, washing machines, fridges, they add up for sure... But yeah the App, my god its honestly really annoying me now, one problem Is one person in the house has an old laptop and no matter what I do it will not see the WiFi on the list as its WPA3 security so just doesn't detect the router, works fine on ethernet, I've tried for days changing it to wpa2, setting up a guest network with wpa, using compatible WiFi mode for legacy devices, which is what that is for but still no luck, I mean I'm a nerd with tech and I cannot get it working, I was even trying to download and install drivers for discontinued intel WiFi drivers from back in 2015, but I gave up after the 3rd driver... Its a mess.. he could just get dongle or a new laptop but he shouldn't have too, it worked fine on the BT router but... That was WiFi 5 so older tech, but just won't with WiFi 7... Anyway, I spoke to them and they said they are gonna get back to me in 72 hours or something, and they havnt as of yet, but the way the app is going I can't see them solving it.. It blows my mind that the app is in this state from a company as big as EE, the BT app worked flawlessly for 10 years... so yeah it's annoying me somewhat, so hopefully they'll get my router linked and stuff soon. Coz it's a joke honestly. .
