I came home on the 26/4/26 from working away and had no internet. I called them and after around an hour on the phone was told I’m being switched from a legacy account to a new one but my internet would be back on.
the next day, no internet and another long call. I was told it would then not be until Tuesday when I would “definitely” be connected. Tuesday comes along and still not internet. Another hour long call to be told my hub is the problem. New hub arrives and would you believe it, no internet. Yet another call and his time they decide to send an engineer (today). He turns up and takes one look at it and says an open reach engineer needs to look at it which now won’t be until Tuesday next week. Absolutely abysmal service, what the hell is going on??!! Complaint has gone in
