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Richsd63
Explorer

‎17-10-2022 05:52 PM

I am having trouble logging into my account 

0 Helpful
4 REPLIES 4
Schockwave
EE Community Star
EE Community Star

‎17-10-2022 05:55 PM

Hello @Richsd63 ,

Welcome to the community,

What problems are you getting when logging into your account? We do need more information in order to help you further and also where are you encountering the problem, is it via the app or when logging in via the website?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Richsd63
Explorer
In response to Schockwave

‎17-10-2022 05:59 PM

I'm trying to log in with the app , it asks for account number and land line number but then says they are not recognised 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Richsd63

‎17-10-2022 06:04 PM

@

@Richsd63 have you tried logging in via the website and see if that works?

How long have you been with EE? Are you wanting to log in with a landline number account or is it with mobile account?

You may have to ring customer service, but there is another thing you can do, is delete the app, re-install it and try again, you will have to register again.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Richsd63

‎17-10-2022 07:00 PM - edited ‎17-10-2022 07:02 PM

@Richsd63 : You have successfully logged into your MyEE a/c to have posted here.

Are you trying to register a Home Broadband a/c? It's that that asks for account number and land line number.

What products do you currently have with EE? What products are you trying to buy from EE? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP