No Internet connection through WiFi

[IfanDavies]

Every day recently when I'm in my house my phone automatically connects to the WiFi but after a few minutes I get dropped from the Internet. When I look into it, it says connected but no Internet. I switch my phone WiFi offand it picks 5g up and works fine. Can anyone help??

[XRaySpeX]

@IfanDavies : How long has this been happening?

What lights are showing on the router?

What is your router's connection Status? 

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. 

Is this for ADSL BB or Fibre? Which router?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[IfanDavies]

This is what I get problem connecting too it's an extender. Everyone else don't have any problems with it.  

It's been going on for a few weeks now and I just turn the WiFi off. I reboot things often to everyone else disagreement.

The ip address is below 

 

[XRaySpeX]

What's it an extender to?

[IfanDavies]

It's for giving WiFi into the extension we built because our house has got thick stone walls and the WiFi wasn't getting into there.  

[Chris_B]

@IfanDavies   And do you have this issue when you are connected to the router.  You need to eliminate the repeater out of it first.  

[XRaySpeX]

It's the main router that connects to the Net, not the repeater. Let's see the router Status & Stats of the main router.

[IfanDavies]

No I don't. Everyone else doesn't have an issue like what I'm having. It works the amazon TV with no problems either 

[IfanDavies]

This is the main hub and its giving me the same mbps. The extender is hard wired in with an ethernet cable

[XRaySpeX]

Exactly which model router is it?