No service.

[Katiefinlay]

I have had no Internet for around a week. It comes on intermittently but generally it's just off. I've done all the trouble shooting stuff to no avail. When it does come on we get faster service using 4 or 5g on our phones. Getting extremely frustrated as I need it to use my laptop and watch programs on demand ( I work weird hours). EE came out to apparently fix it a couple of months ago but it's got worse. They've also discounted my bill for the last 2 months so they know there's a problem. 

[Jon_K]

Thanks for coming to the community, @Katiefinlay.

Was it an engineer that came out to have a look?

What router are you using?

Jon

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? 

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?