Access to App to make changes to Wifi

NiggleH · ‎23-04-2026

Hi

I have tried several times to access the app in order to do this https://ee.co.uk/help/broadband/manage-use/how-to-set-up-compatible-wifi but each time I log in, having entered my password & then having received a PIN which I have then also entered, the app pauses for a few minutes and ten returns me to the log-in screen. I have cleared the cache on the app and tried again but to no avail. I notice from other posts that app access is a common complaint so please can this be escalated and resolved urgently.

Thanks

Michael_D · ‎24-04-2026

Hi @NiggleH

We don't have access to your account to be able to look in to this for you here, but if you give our tech guides a call, they can look at the app access further for you.

Michael

View solution in original post

XRaySpeX · ‎23-04-2026

@NiggleH : You don't need to use the app to setup Compatible WiFi. Simply login to the router itself and set it up on the Advanced > WiFi > Compatible WiFi page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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NiggleH · ‎23-04-2026

Thanks - I've done that now. I was cautious due to the security certificate alert I was getting but that seems normal apparently. I would still like to have access to the App though please, EE.

Michael_D · ‎24-04-2026

Hi @NiggleH

We don't have access to your account to be able to look in to this for you here, but if you give our tech guides a call, they can look at the app access further for you.

Michael