Thanks all.
@Coupec wrote:
I am fully aware of this but as I mentioned when I went through troubleshooting with an EE adviser he said that the system was saying it was in fact too close to the main hub and that he thought that was what was causing it to run slow. But they are both located at opposite ends of my property which isn’t exactly small so how it was too close I don’t know, again this comes back to what I believe is dodgy software. Yes the app is still broken right now.
What does the 'Connection type' and 'Connection status' show for the extender in the Hub Manager? This should tell you signal strength and whether or not 2.4GHz or 5GHz backhaul is in use.
@Coupec wrote:
Just thought I’d say as you’ve posted your speeds etc I’ve been told with the extenders when they are working they way they are supposed to they are meant to match the hubs speed. Just for for thought as obviously these this cost so if you not getting what your supposed to be you should be made aware and go from there.
This is definitely not the case. There's a whole bunch of reasons I can think of why an extender may not achieve the same Wi-Fi speed as the hub. They have fewer antenna, there are scenrios (environment-dependent) where they may operate in 80MHz channel width when the main hub is operating at 160MHz, and depending on the quality of the backhaul link back to the hub, that can shave some speed off too.
Sounds to me like there's possibly something awry with the account statuses for @Eddy2760 & @Moose_UK that might be preventing the app from behaving as expected. I'd be interested to hear if there's any change in behaviour when everything is fully activated and there are no outstanding actions in the EE systems? I also wonder if things have been designed to cater for a BT user plugging the EE kit in before the transfer has been completed?
@Coupec - I assume from what you've said that you don't have this problem? i.e. your account etc. is fully active and there aren't any pending orders or anything?
